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“I find out as much of the basics as I can from each person and then point them in the right directions. I refer them to our benefits team, our debt team, a food bank, or a charity topping up energy,” she says. Di says more people are coming to her for help than ever before – and national charities have told the BBC they recognise this experience.

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#Facing #neverending #queues #debt #frontline

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