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The reliability of services delivered by ISPs, cloud providers and conferencing services (a.k.a. unified communications-as-a-service (UCaaS)) is an indication of how well served businesses are via the internet.

ThousandEyes is monitoring how these providers are handling the performance challenges they face. It will provide Network World a roundup of interesting events of the week in the delivery of these services, and Network World will provide a summary here. Stop back next week for another update, and see more details here.

Updated Jan. 9

Global outages across all three categories last week increased from 120 to 217, up 81% compared to the week prior. In the US, outages increased from 31 to 57, up 84%.

Globally, ISP outages increased, from 76 to 166, up 118%, and in the US they increased from 18 to 48, up 167%. 

Globally, cloud-provider network outages dropped from eight to four, and in the US they decreased from five to one.


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