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Since the inception of dating apps—really, since the inception of dating—scammers have found ways to exploit people’s vulnerabilities and capture their attention with a legitimate-sounding story or just the right amount of social engineering. But to Kozoll’s point, scams have evolved from quick hits—here, click on this link—to long cons that are now often referred to as pig-butchering scams.

Michael Steinbach, the head of global fraud detection at Citi and the former executive assistant director of the FBI’s National Security Branch, says that, broadly speaking, fraud has transitioned from “high-volume card thefts or just getting as much information very quickly, to more sophisticated social engineering, where fraudsters spend more time conducting surveillance.” Dating apps are just a part of global fraud, he adds, and high-volume fraud still occurs. But for scammers, he says, “the rewards are much greater if you can spend time obtaining the trust and confidence of your victim.”

Steinbach says he advises consumers, whether on a banking app or a dating app, to approach certain interactions with a healthy amount of skepticism. “We have a catchphrase here: Don’t take the call, make the call,” he says. “Most fraudsters, no matter how they’re putting it together, are reaching out to you in an unsolicited way.” Be honest with yourself; if someone seems too good to be true, they probably are. And keep conversations on platform—in this case, on the dating app—until real trust has been established. According to the FTC, about 40% of romance scam loss reports with “detailed narratives” (at least 2,000 characters in length) mention moving the conversation to WhatsApp, Google Chat, or Telegram.

Dating app companies have responded to the uptick in scams by rolling out both manual tools and AI-powered ones that are engineered to spot a potential problem. Several of Match Group’s apps now use photo or video verification features that encourage users to capture images of themselves directly within the app, which are then run through machine learning tools to try to determine the validity of the account, versus someone uploading a previously captured photo that might be stripped of its telling metadata. (A Wired report on dating app scams from October 2022 pointed out that, at the time, Hinge did not have this verification feature, though Tinder did.)

For an app like Grindr, which serves predominantly men in the LGBTQ+ community, the tension between privacy and safety is greater than it might be on other apps, says Alice Hunsberger, vice president of customer experience at Grindr, whose role includes overseeing trust and safety. “We don’t require a face photo of every person on their public profile, because a lot of people don’t feel comfortable having a photo of themselves publicly on the internet associated with an LGBTQ app,” Hunsberger says. “This is especially important for people in countries that aren’t always as accepting of LGBTQ people or where it’s even illegal to be a part of the community.”

Hunsberger says that for large-scale bot scams, the app uses machine learning to process metadata at the point of signup, relies on SMS phone verification, and then tries to spot patterns of people using the app to send messages more quickly than a real human might. When users do upload photos, Grindr can spot when the same photo is being used over and over again across different accounts. And it encourages people to use video chat within the app itself, to try to avoid catfishing or pig-butchering scams.

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#Dating #Apps #Cracking #Romance #Scammers

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